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GDPR compliantLast updated: 22/11/2025

Privacy Policy

This Privacy Policy describes how Jianying Chinese ("we", "our", "us") collects, uses, stores, and protects your personal information when you visit jianyingchinese.com, create an account, purchase digital learning materials, book online lessons, or use any of our services. We are committed to complying with the General Data Protection Regulation (GDPR) and all other applicable privacy and data protection laws. By using our website, you agree to the practices described in this Privacy Policy.

1. Personal Data We Collect

We may collect and process the following categories of personal data:

1.1 Identity and Contact Information

  • Full name
  • Email address
  • Account information
  • Password (encrypted)

1.2 Learning and Usage Data

  • Lesson bookings
  • Class attendance history
  • Homework submissions
  • Learning progress
  • Messages exchanged with teachers
  • Download history of purchased materials

1.3 Financial and Transaction Data

Processed securely by third-party payment providers such as Stripe or PayPal. We do not store credit card numbers or banking details on our servers.

1.4 Technical and Device Data

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Cookies and similar tracking technologies
  • Website interaction data

1.5 Communication Data

  • Emails you send to us
  • Customer support messages
  • Notification preferences

2. How We Use Your Personal Data

We use your data for the following purposes:

  • To provide access to online Mandarin lessons
  • To allow you to download or access purchased learning materials
  • To manage your user account and profile
  • To process payments and issue invoices
  • To send booking confirmations, reminders, and administrative emails
  • To provide learning progress and personalized recommendations
  • To ensure website performance, stability, and security
  • To respond to customer service inquiries
  • To meet regulatory, tax, and accounting obligations

We never sell your personal data to third parties.

3. Legal Basis for Processing (GDPR Article 6)

We process personal data based on:

3.1 Contract Necessity

To provide lessons, subscriptions, and purchased materials.

3.2 Consent

For marketing emails, newsletters, and cookie preferences.

3.3 Legitimate Interests

Website improvement, fraud prevention, and service optimization.

3.4 Legal Obligations

Tax, accounting, and business compliance requirements.

4. Data Retention

We retain your personal data only as long as necessary for the purposes listed above:

  • Account information: until you delete your account
  • Learning and booking history: up to 5 years
  • Transaction and billing information: 6-10 years (legal requirement)
  • Cookies: per cookie expiration settings

When data is no longer required, it is securely deleted or anonymized.

5. Your GDPR Rights

As an EU-based or EU-visiting user, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data ("Right to be forgotten")
  • Restrict processing
  • Object to certain types of processing
  • Receive a copy of your data (data portability)
  • Withdraw consent at any time

To exercise your rights, contact us at jianyingchinese@gmail.com. We will respond within 30 days, as required by GDPR.

6. Sharing of Personal Data

We may share your information with trusted third parties, including:

  • Payment providers (for example, Stripe, PayPal)
  • Email service providers (for example, SendGrid, Mailchimp)
  • Analytics tools (for example, Google Analytics, Plausible)
  • Cloud hosting providers
  • Customer support systems

All third-party processors are GDPR-compliant or provide equivalent data protection measures. We do not share your data with advertisers.

7. International Data Transfers

Your personal data may be stored or processed outside the European Economic Area (EEA). When this occurs, we ensure:

  • Standard Contractual Clauses (SCCs)
  • GDPR-compliant data processing agreements
  • Adequate security measures

8. Cookies and Tracking Technologies

We use cookies to:

  • Authenticate users
  • Maintain secure sessions
  • Improve website performance
  • Analyze usage trends
  • Remember preferences

EU users will see a cookie consent banner allowing them to accept, reject, or customize cookie settings. For details, refer to our Cookie Policy.

9. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption
  • Encrypted passwords
  • Secure cloud hosting
  • Access controls
  • Regular monitoring and security updates

No method of data transmission over the internet is 100% secure, but we take all necessary precautions.

10. Children's Privacy

Our services are not intended for children under 13 or 16 (depending on local laws). We do not knowingly collect data from minors without verified parental consent.

11. Policy Updates

We may update this Privacy Policy from time to time. All updates will be published on this page with a revised "Last updated" date. We recommend reviewing it periodically to stay informed.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your GDPR rights, please contact: